​Reporting Suspicious Activities Policy

At Bilikizone, we prioritize the security and trust of our customers and employees. If you notice any suspicious activity related to our online store—such as fraud, unauthorized access, or phishing attempts—we encourage you to report it promptly. Your vigilance helps us maintain a safe and secure online shopping environment.

 

1. What Constitutes Suspicious Activity?
Suspicious activities may include, but are not limited to:
-Unauthorized Transactions: Purchases or charges on your account that you did not make.
-Phishing Scams: Emails, messages, or phone calls claiming to be from Bilikizone but asking for sensitive information (e.g., passwords, payment details).
-Fake Websites: Websites impersonating Bilikizone to deceive users into providing personal or payment information.
-Account Compromise: Signs that your Bilikizone account has been accessed without your permission.
-Fraudulent Orders: Orders placed with stolen payment methods or false information.
-Malicious Software or Links: Suspicious links, attachments, or files claiming to be from Bilikizone.

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2. How to Report Suspicious Activities
If you suspect any suspicious activity related to Bilikizone, please take the following steps:

1.Collect Details: Gather as much information as possible, including:
   - Date, time, and description of the activity.
   - Screenshots or copies of suspicious emails, links, or transactions.
   - Any other relevant information, such as account details or order numbers (if applicable).
   
2.Contact Us Immediately

 Report the issue through one of the following methods:
   -Email: Send a detailed report to [bilikizonellc@outlook.com].
   -Phone: Call our Customer Support Team at [Insert Phone Number].
   - Online Form: Submit your report via our secure inquiry form at [Insert Link].

 

3.Avoid Engaging

If you encounter phishing attempts or suspicious communication, do not click on links, reply to messages, or provide any personal information.

 

4. How We Handle Reports
Once a suspicious activity report is received:
-Acknowledgment: We will confirm receipt of your report and provide a case reference number for follow-up.
-Investigation: Our security team will thoroughly investigate the issue to determine its source and impact.
-Resolution: If the suspicious activity involves your account or a transaction, we will:
  - Take steps to secure your account (e.g., resetting passwords).
  - Reverse unauthorized transactions (if applicable).
  - Provide guidance on preventing similar incidents.

 

5. Preventing Suspicious Activities
To protect yourself and others from suspicious activities:
-Use Strong Passwords: Create a unique and secure password for your Bilikizone account. Avoid reusing passwords across multiple platforms.
-Enable Two-Factor Authentication (if available): Add an extra layer of security to your account.
-Verify Communication: Always check the sender’s email address or phone number to ensure it’s legitimately from Bilikizone.
-Beware of Phishing: Do not respond to unsolicited requests for sensitive information. Bilikizone will never ask for passwords or payment details via email or phone.
-Monitor Account Activity: Regularly review your account and payment statements for unauthorized transactions.

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6. Additional Resources
If you believe you are a victim of fraud or identity theft:
-Contact Local Authorities: File a report with law enforcement in your area.
-Notify Your Bank or Payment Provider: Alert your financial institution to block further unauthorized transactions.
-Federal Resources: Visit the Federal Trade Commission’s (FTC) website at [www.ftc.gov](https://www.ftc.gov) for guidance on protecting yourself from fraud.

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Contact Us 
Bilikizone is here to ensure your online experience remains safe. If you have any questions or need further assistance, please contact our team at [bilikizonellc@outlook.com] or [Insert Phone Number].