At Bilikizone, we strive to ensure your satisfaction with every purchase. We understand that sometimes things may not go as expected, and we’re here to make the refund process as smooth as possible.​

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Eligibility for Refunds
-Refunds are available for items returned within 30 days of the delivery date.
-To qualify for a refund, items must be:
  - Unused and in their original condition.
  - In the original packaging with all tags, labels, and accessories included.
-Refunds are not applicable for the following:
  - Items marked as "Final Sale."
  - Gift cards or promotional vouchers.
  - Personal care items, perishable goods, or customized products (unless defective or damaged upon arrival).

 

How to Request a Refund
1. Initiate the Process: Contact our Customer Support Team at [infobilikizone@gmail.com] with your order number, a description of the issue, and any relevant photos (for damaged items).
2. Return Authorization: If eligible, you will receive a Return Authorization Number (RAN) and return instructions.
3. Ship the Item: Pack the product securely to prevent damage during transit and include a copy of your purchase invoice and the RAN. Use a trackable shipping method to send the item to the address provided.

 

Refund Processing
-Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
-Approved refunds will be processed within 5–7 business days and will be credited back to your original payment method.
- Please note that shipping fees are non-refundable, except in cases where Bilikizone is at fault (e.g., incorrect or defective item).

 

Damaged or Defective Items
-If your order arrives damaged or defective, please report the issue within 7 days of delivery.
-We may request photos of the damaged item to process your claim and issue a full refund or replacement promptly.

 

Non-Refundable Situations
-Items returned outside the 30-day window.
-Products that are used, damaged by the customer, or missing original packaging and accessories.
-Returns without an authorized RAN.

 

Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
-Products showing signs of use.
-Items not in their original condition or missing essential components.

 

Customer Responsibility
-Customers are responsible for return shipping costs unless the issue arises from our error.
-We recommend using a shipping service that provides tracking to ensure safe delivery.

 

Refund Timelines
-Refund times may vary based on your payment provider. Please allow up to 10 business days for the refund to reflect in your account.